Private feedback collection
Give customers a calm, low-friction way to share honest experiences that don't need to be public.
Feedback Intelligence
Capture customer feedback before it becomes a public problem.
Private feedback is where recovery starts. Capture it early, spot recurring issues, and give managers a clear list of experience improvements.
The full picture
What is Feedback Intelligence?
Feedback Intelligence is the calm, private side of listening. Most customers won't confront you at the counter or write a public review — but they will share honestly when it's easy and low-pressure. Aetherium IQ gives them that channel through QR codes, NFC tap cards, and simple web forms, then routes what they say to the right person on your team.
Positive notes get shared with staff so wins are reinforced and good work is seen. Concerns trigger real-time alerts to management so someone can respond while the moment is still fresh — often turning a would-be complaint into a repeat customer. Every respondent, regardless of sentiment, is invited to share publicly if they choose. Private feedback is offered alongside, never instead of, the option to leave a review.
Underneath, the system watches for recurring themes across responses — the fifth mention of slow check-in, the third comment about a specific technician, the trend that would have taken months to notice on your own — and turns them into a short list of improvements you can actually act on. No dashboards to babysit. No spreadsheets to decode. Just clearer signals from the customers already trying to tell you something.
Low-pressure channels
QR, NFC, and simple web forms customers actually use when they'd rather not confront staff.
Real-time alerts
Concerns reach management by email or SMS the moment they land — so recovery happens fast.
Wins shared with the team
Positive notes get celebrated with the staff being praised, not lost in an inbox.
Trend detection built in
Recurring themes surface automatically so the fifth mention doesn't become the fiftieth.
Businesses often learn more from a hard piece of feedback than a stack of five-star reviews. Feedback Intelligence makes sure you actually hear it.
QR/NFC feedback flows
Real-world capture at the counter, table, exam room, or job site.
Service-specific questions
Ask about the moments that actually shape the experience — not generic surveys.
Multilingual capture
English, Spanish, and multilingual flows route to language-appropriate assistants so you're not limited by which staff happen to be bilingual that shift.
Custom thank-you & survey mode
Optionally end the flow on a fully branded thank-you page with your own headline, message, and up to five call-to-action buttons — perfect for pure surveys, event capture, or focused campaigns where a review ask isn't the right next step.
Healthcare-safe mode
For regulated practices, feedback runs in an outbound-only architecture: the AI never receives the patient's name or the text of their response, and a dedicated reply model refuses to echo any submission details. Built for practices that can't afford a PHI slip.
Issue routing
Route feedback to the location, manager, or team that can act on it.
Customer recovery
Follow-up workflows help you close the loop while the moment is still fresh.
Trend detection
Recurring themes surface automatically, so the fifth mention doesn't get lost in the inbox.
How it works
From signal to action.
- Step 1
Deploy
Place QR codes, NFC cards, or embedded forms at the moments customers already pause — the counter, the table, the exit, the invoice.
- Step 2
Capture
Customers share honestly in seconds, with an optional public review path offered every time.
- Step 3
Route & alert
Concerns page the right manager instantly; wins go to the staff being praised.
- Step 4
Recover & improve
Close the loop with the customer, then use recurring themes to fix the underlying issue.
Who it's for
Built for teams that live in the details.
Restaurants & hospitality
Catch the slow-check-in or cold-plate moment before it becomes a Google review.
Healthcare & med spas
Private channels for patient concerns that respect privacy and still surface what needs to change.
Home services
Post-job feedback tied to the crew and job site — trend detection catches repeat complaints early.
Multi-location operators
See which locations are hearing the most concerns and where recovery is (or isn't) happening.
Outcomes you can expect
Fewer tabs. Clearer decisions. Better weeks.
Fewer angry public reviews
Recovery happens while the customer is still willing to talk to you.
Faster manager response
Alerts land in seconds — not the next morning after the damage is done.
Real coaching moments
Wins and concerns tied to specific staff, so praise and coaching are grounded.
Patterns you can fix
Themes surface early enough to actually change process, not just apologize.
What's included
Everything the module ships with.
Capture channels
- QR & NFC feedback cards
- Post-visit SMS and email prompts
- Web forms embeddable on any page
- English, Spanish, and multilingual flows
- Optional custom thank-you / survey page with up to 5 CTA buttons
- Public review invite on every submission
Routing & alerts
- Location and manager-level routing
- Real-time email & SMS alerts on concerns
- Positive-note delivery to staff
- Escalation rules for repeat issues
Analysis & recovery
- Theme, service, and staff tagging
- Recurring-issue detection
- Follow-up workflow templates
- Manager close-the-loop tracking
- Healthcare-safe mode with outbound-only AI architecture
FAQ
Frequently asked questions
Straight answers about how Aetherium IQ works, who it's for, and how it fits your business.
No. Aetherium IQ does not steer only happy customers toward public review sites. Every respondent sees the same three equally-weighted options — post publicly, regenerate, or share privately — and private feedback is offered alongside, never in place of, the public review path.
Ready when you are
Stop guessing what your customers, competitors, and reputation are telling you.
Aetherium IQ gives your business a clearer way to listen, understand, and act.