Reviews are not just proof. They are data.
Every review contains signals about service, staff, speed, product, and value. Review Intelligence extracts those themes so you know which parts of the experience are moving reputation.
Review Intelligence
Review Intelligence that goes beyond star ratings.
Reviews aren't just proof. They're data. Capture more of them, understand what they say, and turn review growth into local trust.
The full picture
What is Review Intelligence?
Review Intelligence is the public side of listening. It's how Aetherium IQ helps you invite every customer to share their experience — the happy ones, the disappointed ones, and the quiet middle — then keep track of what they say across Google, Facebook, and the platforms that actually matter for your business.
Instead of hunting through tabs and notifications, everything lands in one place. Reviews are read, tagged, and grouped by theme so you can see the moments customers keep mentioning — the friendly front desk, the wait at checkout, the tech who went above and beyond. Every new review is answered on-brand within minutes by an AI reply agent that writes as your business, personalizes by first name, and stays fully overridable so a manager can take the pen on anything sensitive. Alerts fire the moment something needs attention so nothing sits unanswered for a week.
When a happy customer chooses to post publicly, they get an AI-assisted draft based on their own prompts — regeneratable and fully editable, so they post as themselves in their voice. Over time, honest review growth compounds into stronger local trust, better search visibility, and the kind of reputation that quietly does the selling for you.
Every source, one inbox
Google, Facebook, and the platforms that matter for your category — no more tab hopping.
Themes, not just stars
See what customers actually praise or flag, grouped by service, staff, or moment.
AI reply agent, on brand
Every review answered as your business — personalized, human-sounding, with per-review override any time you want to take the pen.
Alerts that matter
Ratings drops, negative spikes, and new low-star reviews reach the right person immediately.
Reputation isn't managed by luck. It's built by the businesses that hear every customer and reply like it matters.
Capture more reviews with QR and NFC
Deploy tap cards, table tents, and QR codes to invite feedback at the moment of experience — with routing logic that respects platform terms and consumer intent.
Help customers actually write the review
The #1 reason customers don't leave a review is they don't know what to say. When a happy customer opts to post publicly, an AI-assisted draft is written in their voice using their own prompts — with a regenerate option and a fully editable field. The customer stays in control and posts as themselves.
AI reply agent for every review
Every new Google review is answered on-brand, personalized by first name, and posted as your business — usually within minutes. Per-review manual override lets you take over any single response, and template overrides let you lock tone for specific campaigns or locations.
Monitor Google, Facebook, and key platforms
One inbox for the review sources your customers actually use, with alerts on ratings drops, spikes, and new negative reviews.
Understand sentiment and trends
Aggregate what customers say over time — by theme, service, or staff mention — so patterns become obvious.
Defensible growth tracking
A review-count baseline is captured the moment a location connects, and a high-water-mark rule ensures reported growth is always real — not an artifact of a review being taken down or a platform correction.
Turn review growth into local trust
Steady, honest review growth compounds into visibility, trust signals, and better conversion.
How it works
From signal to action.
- Step 1
Invite
QR cards, NFC taps, SMS, and email flows put a low-friction review ask in the exact moment customers feel the experience.
- Step 2
Aggregate
Reviews from Google, Facebook, and category platforms land in one inbox — no tab hopping, no missed sources.
- Step 3
Analyze
Sentiment, themes, staff mentions, and service tags are extracted so you see the story behind the stars.
- Step 4
Respond
Templates, assignment, and alerts help your team reply quickly and consistently without sounding automated.
Who it's for
Built for teams that live in the details.
Owner-operators
You want more honest reviews without having to remember to ask. QR and automated flows do the asking; the inbox does the sorting.
Multi-location managers
Compare review volume, ratings, and response time by location — and see which shops need coaching this week.
Marketing leads
Turn review themes into landing-page proof, social content, and campaign angles grounded in your customers' own words.
Franchise operations
Roll up performance across the network while keeping each location accountable to its own inbox and response SLA.
Outcomes you can expect
Fewer tabs. Clearer decisions. Better weeks.
More reviews, ethically
Every customer invited — not just the ones you think will rate five stars.
Faster response time
Alerts and templates cut the time between a review landing and a reply going out.
Clear coaching signal
Staff and service mentions turn reviews into the best training data your team has.
Compounding local trust
Steady honest growth quietly lifts visibility, click-through, and conversion.
What's included
Everything the module ships with.
Capture
- Branded QR & NFC review cards
- SMS and email review request flows
- Campaign-specific landing pages
- Post-visit and post-service triggers
- AI-assisted review drafting in the customer's own voice
Inbox & response
- Unified Google, Facebook & platform inbox
- AI reply agent posting on-brand as your business
- First-name personalization on every reply
- Per-review manual override and template overrides
- Assignment, internal notes, and reply audit log
- Ratings drop and negative spike alerts
Analysis & growth
- Sentiment scoring per review
- Theme, service and staff tagging
- Trend view by location or period
- Baseline + high-water-mark growth tracking
- Weekly summary email
FAQ
Frequently asked questions
Straight answers about how Aetherium IQ works, who it's for, and how it fits your business.
Through QR codes, NFC tap cards, review request links, SMS/email flows, and campaign-specific landing pages.
Ready when you are
Stop guessing what your customers, competitors, and reputation are telling you.
Aetherium IQ gives your business a clearer way to listen, understand, and act.